Three years ago today, I held my breath and pushed send on an email to pre-sell what I was then calling a business operations planner, with a coach in your pocket.

SOPs (Standard Operating Procedures) may seem like a PITA, until you need them or the lack of them start costing you money. Start on them now

Don't tie your digital life together with just one or two email addresses, because if something goes awry, your digital life is in danger.